Order

Terms & Privacy

Last updated: 22 October 2026

Terms of sale

Lumo Party Favors is a brand of GMQ Group FZC (SRTI Park, Sharjah, UAE · License No. 8978). By sending an order you agree to these terms.

1. Your order

Sending the order form is a request, not a purchase. We confirm availability and your final price on WhatsApp. Your order is confirmed once the deposit is paid.

2. Prices

Prices on the website are ranges in UAE dirhams (AED). Your final price depends on the theme and details you choose, and we confirm it before you pay anything. A custom theme may have a small setup fee, which we tell you about first. Delivery within Dubai is included.

3. Payment

A 50% deposit reserves your date. The balance is due 4 days before delivery. We send secure payment links from our bank (Wio). If the balance isn't paid on time, we may not be able to deliver on the date.

4. Ordering ahead and delivery

Please order at least 2 weeks before your party. We deliver within Dubai on the agreed date. Please make sure someone is there to receive the favors. If nobody is available, we'll contact you to arrange another time, which may have a small extra charge.

5. Changes & cancellations

  • Changes: You can change the theme, names or quantity free of charge up to 7 days before delivery. If the quantity or package changes, we'll confirm the new price with you.
  • Cancelling 10 or more days before delivery: we refund your deposit in full.
  • Cancelling less than 10 days before delivery: the deposit isn't refundable, because your favors' materials have been bought and personalized.
  • After the balance is paid (due 4 days before delivery): your favors are being made, so payments aren't refundable.
  • If Lumo ever has to cancel, we refund everything you've paid.
  • To change or cancel, message us on WhatsApp (+971 58 558 1409) or Instagram (@lumo.dxb).

6. Handmade and personalized

Each favor is put together by hand, so small differences in colour, items and finish are normal. Items inside may vary slightly from photos depending on stock; we'll always swap for something of the same value and theme. Please check names and spellings when we send your confirmation: we can't be responsible for spelling mistakes you approved.

7. Safety and allergies

Favors can contain small parts and are not suitable for children under 3 unless we agree otherwise. Some packages include sweets: tell us about any allergies in the order notes and we'll leave sweets out or swap them. Adults should supervise young children.

8. Problems with your order

If something is missing or damaged, please message us within 48 hours of delivery with a photo, and we'll put it right.

9. Things outside our control

If something beyond our control (for example severe weather or a supplier failure) stops us from delivering, we'll offer a new date or a full refund of what you've paid.

10. Our responsibility

Our total responsibility for an order is limited to the amount you paid for it. Nothing in these terms takes away your rights under UAE consumer protection law.

11. Photos

We love sharing our work, so we may post photos of your favors on Instagram. We never photograph or post your children, and if you'd rather we didn't share your favors, just tell us.

12. Law

These terms are governed by the laws of the UAE. The courts of Sharjah will deal with any dispute.

13. Contact

lumo.dxb@outlook.com · WhatsApp +971 58 558 1409 · Instagram @lumo.dxb

Privacy

Lumo Party Favors is a brand of GMQ Group FZC (SRTI Park, Sharjah, UAE · License No. 8978). This page explains what we collect when you order or leave feedback, why, and what you can ask us to do with it.

What we collect

  • When you order: your name, phone / WhatsApp number, email, delivery address and date, the package, number of favors, theme, and any notes you add.
  • When you leave feedback: your star rating, what you loved, and whether you're happy for us to show it on the website.
  • When you pay: you pay through a secure payment link from our bank, Wio. We never see or store your card details.

Please don't include anything sensitive about your child in the notes. A first name for the favors is all we need.

Why we use it

  • To prepare and deliver your order, and to contact you about it (price, deposit, balance reminder, delivery).
  • To ask how the party went, once, after delivery.
  • To keep the records a business must keep.

We don't send newsletters or marketing, and we never sell or share your details for advertising.

Reviews

We only show your review on the website if you tick the box to allow it, and only with your first name. You can ask us to remove it at any time.

Who helps us run the website

We use a few trusted services to run the site. They only process your details to provide their service to us:

  • Vercel: hosts the website (servers in Mumbai, India).
  • Supabase: stores orders securely (servers in Mumbai, India).
  • Cloudflare Turnstile: checks that forms are sent by a person, not a robot.
  • Resend: sends Lumo an email when a new order arrives.
  • xAI (Grok): powers Lumo, our voice assistant, and translates order details written in another language into English for the Lumo team.
  • WhatsApp and Instagram: only if you choose to message us there.

Cookies

We don't use advertising or tracking cookies, and we don't run visitor analytics. The robot check may use technical data from your browser to work. The team sign-in uses a cookie for Lumo staff only. If you choose a language, we remember it in a small cookie so the site stays in your language. To stop people guessing order numbers on the tracking page, we keep a scrambled code made from your internet address for one hour.

How long we keep it

We keep order details for 5 years, because business and tax records must be kept for that long under UAE law. After that we delete them. Feedback you allowed us to show stays until you ask us to remove it.

If you ask Lumo, our voice assistant, to change an order, we keep what you asked for 90 days so the Lumo team can act on it. We don't record or keep a transcript of calls.

Your choices

You can ask us to:

  • show you the details we hold about you
  • correct them
  • delete them (except what we must keep for our records)
  • remove your review from the website

Just email lumo.dxb@outlook.com or WhatsApp +971 58 558 1409. We'll reply within 30 days.

Changes

If we change how we handle your details, we'll update this page and the date at the top.